Refund policy
Refund & Return Policy
Effective Date: [6/26/2026]
We appreciate your support of George Martorano and the projects, publications, merchandise, and events made available through this Website. Because our products may include digital downloads, printed publications, custom-made merchandise, and event registrations fulfilled through various independent partners, refund and return eligibility may differ depending upon the nature of the purchase.
This Policy describes the general practices that may apply to purchases made through this Website and should be read together with our Terms and Conditions and Shipping Policy.
1. General Policy
Refunds, returns, exchanges, replacements, or other resolutions may be considered on a case-by-case basis where appropriate and in accordance with this Policy, applicable law, and the policies of our fulfillment partners.
Submission of a refund or return request does not necessarily guarantee approval.
Each request may be evaluated based upon the circumstances of the order, supporting documentation, fulfillment records, and applicable legal requirements.
2. Digital Products
Digital products, including eBooks and other downloadable publications, are generally made available immediately or shortly after successful payment processing.
Because digital content may become accessible upon delivery, purchases of digital products are generally considered final.
Except where otherwise required by applicable law, digital products may not be eligible for cancellation, return, exchange, or refund once access has been provided.
Customers experiencing technical difficulties accessing purchased digital content are encouraged to contact us so that reasonable assistance may be provided where possible.
3. Printed Books
Printed books may be eligible for review if:
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the incorrect item was received;
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the product arrived with significant manufacturing defects;
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the shipment was materially damaged during transit; or
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another fulfillment error may have occurred.
Supporting photographs or other documentation may be requested to assist with evaluation.
Where an issue is verified, an appropriate resolution, which may include replacement, refund, store credit, or another remedy, may be considered.
Requests based solely upon personal preference, ordering errors, or changes of mind may not qualify for return or refund unless otherwise required by applicable law.
4. Print-on-Demand Merchandise
Many apparel items and merchandise available through this Website are custom-produced specifically for each order.
Because these products may be manufactured on demand, requests based solely upon:
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incorrect size selection;
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color preference;
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ordering by mistake;
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buyer's remorse; or
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changes in personal preference
may not be eligible for cancellation, return, or refund after production has commenced.
Where merchandise arrives with a confirmed manufacturing defect, printing error, damage, or fulfillment mistake, an appropriate resolution may be considered following review.
Supporting photographs may be requested before any determination is made.
5. Signed or Limited Edition Products
From time to time, limited edition, signed, or personalized products may be offered.
Because these products may be individually prepared or customized, purchases may generally be considered final once production or personalization has begun.
Where fulfillment errors or verified defects occur, available remedies may be reviewed on an individual basis.
6. Event Tickets
Registrations or tickets for speaking engagements, book signings, seminars, or other live events may be subject to event-specific terms.
Unless otherwise stated, event purchases may generally be considered final.
If an event is postponed, rescheduled, relocated, or modified, purchased tickets may remain valid for the updated event where reasonably practicable.
Where an event is cancelled without rescheduling, available remedies may be determined in accordance with applicable event policies, venue requirements, payment processor policies, or applicable law.
7. Cancellations
Order cancellation requests may be submitted after purchase.
However, because certain products may enter production or fulfillment shortly after an order is received, cancellation may not always be possible.
Where production, personalization, printing, shipment preparation, or digital delivery has already commenced, cancellation requests may be declined.
8. Incorrect Shipping Information
Customers are encouraged to carefully review all shipping information before completing an order.
Refunds or replacements may not be available where delivery issues result from incorrect or incomplete shipping information provided during checkout.
Where returned shipments are received, additional shipping charges may apply before reshipment can be arranged.
9. Lost Shipments
Where a shipment appears to have been lost during transit, we may work with the applicable fulfillment partner or shipping carrier to investigate the circumstances.
Available resolutions may depend upon carrier findings, tracking information, fulfillment records, insurance coverage, and applicable shipping policies.
Nothing contained within this Policy should be interpreted as creating an obligation to replace or refund every shipment reported as lost.
10. Refund Processing
Where a refund is determined to be appropriate, it may generally be issued using the original method of payment whenever reasonably practicable.
Processing times may vary depending upon payment processors, financial institutions, card issuers, and other third-party services beyond our control.
Accordingly, we are unable to guarantee the timeframe within which refunded amounts may appear in a customer's account.
11. Chargebacks
Customers experiencing concerns regarding an order are encouraged to contact us before initiating a payment dispute or chargeback.
Many issues may be resolved more efficiently through direct communication.
Fraudulent or abusive chargeback activity may result in future purchase restrictions where permitted by applicable law.
12. Policy Updates
This Refund & Return Policy may be revised or updated from time to time to reflect changes in products, fulfillment partners, business operations, or applicable legal requirements.
The version published on this Website at the time of purchase generally governs that transaction unless otherwise required by applicable law.
13. Contact Us
Questions regarding refunds, returns, exchanges, or order-related concerns may be submitted through the contact information provided on this Website.
Reasonable efforts may be made to review all inquiries; however, response times may vary depending upon order volume, fulfillment activity, and operational availability.