Shipping policy

Shipping Policy

Effective Date: [6/26/2026]

Thank you for supporting George Martorano. Every purchase contributes to the continued creation of books, merchandise, events, and other projects that may be offered through this Website. Because products may originate from different fulfillment partners, production facilities, and distribution networks, shipping practices and estimated delivery timeframes may vary depending upon the items purchased and the destination.

1. General Processing

Orders submitted through this Website are generally reviewed and prepared for fulfillment in the order they are received.

Processing may typically require approximately one (1) to five (5) business days, although actual processing times may vary depending upon product availability, payment verification, production schedules, order volume, holidays, fulfillment partner operations, or other circumstances beyond our reasonable control.

Business days generally exclude weekends and recognized public holidays.

2. Digital Products

Digital products, including eBooks and other downloadable content, are generally made available electronically following successful payment processing.

Access instructions or download information may be delivered by email or through the purchasing platform, where applicable.

Delivery times for digital products may vary depending upon payment verification, internet connectivity, email service providers, and technical factors beyond our control.

Customers are encouraged to review spam, junk, or promotional email folders if download notifications are not immediately received.

3. Printed Books

Printed books may be manufactured, packaged, and shipped through independent printing and fulfillment partners.

Production may generally require approximately two (2) to five (5) business days prior to shipment.

Estimated delivery following shipment may typically range as follows:

United States

Approximately 5–10 business days

International Destinations

Approximately 10–30 business days

These timeframes are estimates provided solely for general informational purposes and should not be interpreted as guaranteed delivery commitments.

4. Print-on-Demand Apparel & Merchandise

Many apparel items and branded merchandise available through this Website are produced specifically after an order has been placed.

Production may generally require approximately two (2) to five (5) business days, after which orders may be transferred to the applicable shipping carrier.

Estimated delivery following shipment may typically range:

United States

Approximately 5–10 business days

International Destinations

Approximately 10–30 business days

Actual production and delivery timeframes may vary depending upon manufacturing capacity, seasonal demand, supply chain conditions, carrier availability, customs processing, and other operational factors.

5. Multiple Shipments

Orders containing multiple products may be fulfilled by different production partners or fulfillment centers.

Accordingly, products within the same order may be packaged separately and may arrive at different times.

Separate deliveries should not necessarily be interpreted as an incomplete or lost shipment.

6. International Shipping

International shipping may be available for select products and destinations.

Availability may depend upon applicable shipping regulations, fulfillment partner capabilities, customs requirements, carrier availability, and destination-specific restrictions.

International shipments may be subject to:

  • customs duties;

  • import taxes;

  • value-added taxes (VAT);

  • brokerage fees; or

  • other governmental assessments.

Such charges, where applicable, generally remain the responsibility of the purchaser and are not included within the purchase price or standard shipping charges unless expressly stated otherwise.

7. Tracking Information

Shipment tracking information may be made available where supported by the applicable shipping carrier or fulfillment partner.

Tracking updates may require additional time before becoming visible within carrier tracking systems.

Certain international shipping methods may provide limited tracking information after a shipment enters the destination country.

Availability of tracking services may vary depending upon the selected shipping method and destination.

8. Delivery Estimates

Estimated production and shipping timeframes published on this Website are provided solely for general guidance.

Actual delivery dates may vary and may be affected by circumstances including, but not limited to:

  • production schedules;

  • inventory availability;

  • carrier delays;

  • customs inspections;

  • adverse weather;

  • public holidays;

  • transportation disruptions;

  • governmental actions;

  • supply chain interruptions; or

  • other circumstances beyond our reasonable control.

Accordingly, estimated delivery dates should not be interpreted as guarantees or binding commitments.

9. Shipping Address Accuracy

Customers are encouraged to carefully review all shipping information prior to completing an order.

Where an incorrect, incomplete, or undeliverable address is provided, delays, returned shipments, additional shipping charges, or cancellation of delivery may occur.

To the extent permitted by applicable law, we may not be responsible for delays or additional expenses arising from inaccurate shipping information supplied by the customer.

10. Lost, Delayed, or Damaged Shipments

If a shipment appears to have been lost, significantly delayed, or arrives with visible damage, customers are encouraged to contact us as soon as reasonably practicable.

Where appropriate, we may work with the applicable fulfillment partner or shipping carrier to review the circumstances and determine whether a replacement, reshipment, refund, insurance claim, or other resolution may be available.

Any available resolution may depend upon carrier policies, fulfillment partner requirements, supporting documentation, and the specific circumstances of the order.

Nothing contained within this Policy should be interpreted as creating an obligation to replace, refund, or reship every order under every circumstance.

11. Event Tickets

Where tickets are purchased for speaking engagements, book signings, seminars, or other live events, physical shipping may not be required.

Event confirmations or admission credentials may instead be delivered electronically or made available through the applicable ticketing platform.

Delivery methods may vary depending upon the event organizer and venue requirements.

12. Policy Updates

This Shipping Policy may be modified, updated, or supplemented from time to time without prior notice.

The version published on this Website at the time of purchase generally governs the applicable shipping practices for that transaction, unless otherwise required by applicable law.

13. Contact Us

Questions regarding shipping, fulfillment, or delivery may be submitted through the contact information provided on this Website.

While reasonable efforts may be made to respond promptly, response times may vary depending upon inquiry volume, fulfillment activity, and operational availability.